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Terms and Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.


Copyright
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of (Discount RC Store). The collective work includes works that are licensed to (Discount RC Store). Copyright 2010, (Discount RC Store) ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with (Discount RC Store) or purchasing (Discount RC Store) products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with (Discount RC Store) or to purchase (Discount RC Store) products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by (Discount RC Store). You further agree not to change or delete any proprietary notices from materials downloaded from the site.


Trademarks
All trademarks, service marks and trade names of (Discount RC Store) used in the site are trademarks or registered trademarks of (Discount RC Store)


Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, (Discount RC Store) disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. (Discount RC Store) does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. (Discount RC Store) does not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you. ALL WARRANTIES ARE HANDLED DIRECTLY THROUGH THE MANUFACTURER OF THE PRODUCT.


Limitation of Liability
(Discount RC Store) shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if (Discount RC Store) has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.


Typographical Errors
In the event that a (Discount RC Store) product is mistakenly listed at an incorrect price, (Discount RC Store) reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. (Discount RC Store) reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, (Discount RC Store) shall issue a credit to your credit card account in the amount of the incorrect price.


Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by (Discount RC Store) without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.


Notice
(Discount RC Store) may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to (Discount RC Store).


Miscellaneous
Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of (Discount RC Store) products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Vertrees Ventures LLC products) must be commenced within one (1) year after the claim or cause of action arises. (Discount RC Store)'s failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. (Discount RC Store) may assign its rights and duties under this Agreement to any party at any time without notice to you.


Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a (Discount RC Store) or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.


Participation Disclaimer
(Discount RC Store) does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, (Discount RC Store) is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, (Discount RC Store) reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to (Discount RC Store) in its sole discretion.


Indemnification
You agree to indemnify, defend, and hold harmless Vertrees Ventures LLC, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.


Third-Party Links
In an attempt to provide increased value to our visitors, Vertrees Ventures LLC may link to sites operated by third parties. However, even if the third party is affiliated with Vertrees Ventures LLC, Vertrees Ventures LLC has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Vertrees Ventures LLC. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Vertrees Ventures LLC seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

Return Policy
Discount RC Store retains the exclusive and sole right as to whether an item may be returned, exchanged or order cancelled. Discount RC Store thus encourages customers to use caution when placing an order, as once placed the order can not be cancelled, nor the item returned or exchanged unless Discount RC Store expressly consents. In order to obtain a refund or exchange, prior approval must be given by Discount RC Store. Please email for a return authorization form Sales@DiscountRCStore.com. Generally, Discount RC Store will consider returns within thirty (30) days of purchase. Refunds are for the cost of product only; shipping and handling charges are not refundable. Due to their product nature, Discount RC Store can not accept returns of factory sealed products which have been opened or removed from packaging in any way. Electronics are non-returnable and if defective would revert to the manufacturers warranty coverage. Most items Discount RC Store sells are covered by a manufacturer warranty and all manufacturer warranties are handled directly by the manufacturer of the product. Returns are subject to restocking fees up to but not exceeding 20% of the total purchase price plus our incurred cost of shipping, if shipped under free delivery.

Shipping Policy
We make every effort to process and ship orders as fast as possible. MOST orders will ship within 24-48 hours (during regular business hours, we are closed on Saturday and Sunday) of being placed. Please be aware of this and plan accordingly. Higher volume times such as the Christmas season etc can take longer.
For UPS a business day does not include Saturday, Sunday, or holidays.

Example: You ship a package on Monday that takes 2 business days to arrive. You do not count the day you ship as a business day, so your package would arrive on Wednesday, the second business day after the ship date.

Discount RC uses UPS, and United States Postal Service for all domestic shipments within the continental U.S. Please note, UPS does not ship to P.O. Boxes. Normal shipping times can be checked with this chart and the above color map. Orders received by 10 AM, Mountain Standard Time will be delivered to the following states by the days indicated. Days stated do not include weekends or Holidays. These dates include order processing, packing, and handling times.

Northern California and Western Nevada - Up to 5 business days
Western states - Up to 3 to 5 business days
Rocky Mountain States - 2 to 4 business days
Central States - 2 to 3 business days
East Coast States - Up to 5 business days

PARTIAL SHIPMENTS:

We make every effort to ship all products in a single shipment. If, for any reason, we cannot ship one or more items due to backorder, we will ship the parts that are available and credit your account accordingly. If a small item (most parts) from a large order (complete car, truck, or boat kits) cannot be shipped, credit may only be for the part without an adjustment in shipping. This is because shipping charges is based on the dimensions of the box. We will contact you if the part is backordered to verify if you are willing to wait for the backordered part to ship.

CANCELLING ORDERS:

You may cancel an order within 24 hours of the order being placed. Cancellation of orders already being processed by our shipping department will be subject to a 10% cancellation fee based on the total amount of the order. We cannot cancel orders that are already packed and/or shipped. If your order has already been shipped by the time we receive your cancellation request, you must go through the return process and will be subject to a 20% restocking fee. Refusal of the shipment from the carrier will result to a two-way shipping charge. We strongly recommend that you accept the merchandise and then proceed through our normal return process. Refunds can take 1-10 business days to post to your account depending on YOUR bank, our processing will be done by the next business day, but some banks take longer than others.
Unfortunately we are unable to refund any orders that are over 60 days old. No exceptions.


RECEIVING PARTS:

Please inspect the parts immediately after receiving your order. Damages and evidence of tampering on the outer packaging must be noted on the delivery receipt of the driver. DAMAGES MUST BE REPORTED WITHIN 48 HOURS of receiving the order. No exceptions WRONG ITEMS MUST BE REPORTED WITHIN 1 BUSINESS DAY of receiving the order. No exceptions


INCORRECT PARTS:

Although we do everything we can to get the right part to you, unusual mistakes can happen. If we ship the wrong part, we will pick it up and replace it. Please let us know immediately if you receive the wrong part by calling our Customer Service at 269.262.4339 or email at Sales@DiscountRCStore.com. The replacement item will be shipped when we receive the wrong item. Replacements will be shipped based on the original shipping method.


LOST PACKAGE POLICY

On the rare occasion that a package is lost in transit, either by United States Postal Service (USPS) or UPS , we reserve the right to wait up to 30 days from the inquiry or trace date to determine if the package is actually lost. Discount RC will not hold the purchaser's funds any longer than possible. However, we need to follow proper postal procedures to determine if the package was signed by another person, stolen or lost. We will refund the entire purchase price unless proof of delivery can be obtained (i.e. the package shows delivery confirmation and/or was signed for). Once the package is successfully delivered, we are not responsible for theft or damage to the merchandise. When using a forwarding company, we are not responsible for lost or damaged merchandise after the forwarding company has accepted delivery. If a package is delivered damaged or is missing products that were shipped you MUST contact the shipping company and Discount RC within 24 hours so we can initiate a claim with the shipping carrier who will inspect the package to determine how to proceed with the claim. Money for lost packages will not be refunded unless the above procedure is followed.

RETURNING A PART:

If for any reason you don't like or don't want something you purchased from Discount RC, you may return New and Unused merchandise within 30 days for refund or store credit at a restocking charge of 10 to 20% depending on the amount of products returned; other types of refunds are subject up to a 20% restocking fee. We do not accept returns on defective merchandise which is covered by the manufacturers warranty. Please contact the manufacturer of the product for warranty coverage. We do not accept returns on electronics or items that have been used in any way.

Please note that some manufacturers will not honor warranty claims for customers outside of the USA and Canada (HPI, in particular).

International USPS Delivery Times:

IMPORT TAX: You may have to pay an IMPORT TAX upon receiving the package. This tax is charged by YOUR COUNTRY - NOT US. You are importing goods into your country, so it is YOUR responsibility to pay all applicable taxes. Again - we cannot be held responsible for knowing the laws of your country. If an import tax is required, USPS will collect it before delivering the package.

To protect against credit card fraud, we MUST ship all credit card orders to the BILLING ADDRESS of the credit card. If you place an order with us to ship to a different country from the billing address on the card, we will NOT ship the order.

USPS Priority Mail International

Delivery usually in 6-12 business days,tracking is available to major destinations. While most packages are delivered within 6-12 business days, in rare instances, delays of up from 60 to 90 Days have been experienced once the package has left the United States due to events beyond our control (such as weather or processing time in customs). Delivery times are not guaranteed.(If your order has not arrived after 30 days, we will need to file an inquiry form with the USPS. That usually takes 30 days to process. If the USPS doesn't find the lost package an insurance claim will then be filed with the USPS which could take 30-90 additional days to process. Replacement orders will not be sent out until the inquiry and claim process is complete.) Packages with Value exceeding 300.00 are insured at no additional cost to the customer. Packages under $300.00 are not insured unless you contact us to ad insurance to your package which will incur additional charges. We are not responsible for uninsured packages which are lost or damaged in transit.

USPS Express Mail International

Delivery usually in 3-6 business days, tracking is available to major destinations. While most packages are delivered within 3-6 business days, in rare instances, delays of up to 30 days have been experienced once the package has left the United States due to events beyond our control (such as weather or processing time in customs). Delivery times are not guaranteed. Packages with Value exceeding 300.00 are insured at no additional cost to the customer. Packages under $300.00 are not insured unless you contact us to ad insurance to your package which will incur additional charges. We are not responsible for uninsured packages which are lost or damaged in transit. If a package is lost or damaged in transit the same claims process is required for Express as for Priority which is outlined under USPS Priority Mail International above.



Placing an International order

1. Add the items you want to purchase into your shopping cart by selecting "buy now" or "add to cart"
2. Select your country from the dropdown list under shipping information.
3. Select your State/Province/Region from the dropdown list. If your State/Province/Region is not listed leave this box blank and you will be able to enter the info on the following page by typing it manually.
4. Enter shipping zip code or postal code.
5. Select method of shipping. Currently these are your options UPS, USPS Priority Mail, and USPS Express Mail. USPS Express is trackable and typically faster. 'Free Shipping' is not available for any international shipment.
6. Select payment method from the dropdown list.
7. Select "Next"
8. Enter all information requested on this form. For international orders billing address must match shipping address. You must also include the CVA code or the item will not be shipped. For help finding the CVA code on your credit card go to this link Credit Card Code(CVA code). After you have entered all the info required on the checkout page hit next to review your final order.
10. Finalize order once you have verified that all the info you have entered is correct. Contact us by email at Sales@DiscountRCStore.com if you are having difficulty and need further assistance.