CANCELLING ORDERS:
You may cancel an order within 24 hours of the order being placed. Cancellation of orders already being processed by our shipping department will be subject to a 10% cancellation fee based on the total amount of the order. We cannot cancel orders that are already packed and/or shipped. If your order has already been shipped by the time we receive your cancellation request, you must go through the return process and will be subject to a 20% restocking fee. Refusal of the shipment from the carrier will result to a two-way shipping charge. We strongly recommend that you accept the merchandise and then proceed through our normal return process. Refunds can take 1-10 business days to post to your account depending on YOUR bank, our processing will be done by the next business day, but some banks take longer than others. Those orders using PayPal will be refunded back through PayPal minus any fees associated with the processing of the original payment - full details here

RECEIVING PARTS:

Please inspect the parts immediately after receiving your order. Damages and evidence of tampering on the outer packaging must be noted on the delivery receipt of the driver. DAMAGES MUST BE REPORTED WITHIN 48 HOURS of receiving the order. No exceptions WRONG ITEMS MUST BE REPORTED WITHIN 1 BUSINESS DAY of receiving the order. No exceptions

INCORRECT PARTS:

Although we do everything we can to get the right part to you, unusual mistakes can happen. If we ship the wrong part, we will pick it up and replace it. Please let us know immediately if you receive the wrong part by calling our Customer Service at 269.262.4993 or email at [email protected]. The replacement item will be shipped when we receive the wrong item. Replacements will be shipped based on the original shipping method.

LOST PACKAGE POLICY

On the rare occasion that a package is lost in transit, either by United States Postal Service (USPS) or UPS , we reserve the right to wait up to 30 days from the inquiry or trace date to determine if the package is actually lost. Discount RC will not hold the purchaser's funds any longer than necessary. However, we need to follow proper postal procedures to determine if the package was signed for by another person, stolen or lost. We will either replace the order or refund the entire purchase price (at our discretion) unless proof of delivery can be obtained (i.e. the package shows delivery confirmation and/or was signed for). Once the package is successfully delivered, we are not responsible for theft or damage to the merchandise. When using a forwarding company, we are not responsible for lost or damaged merchandise after the forwarding company has accepted delivery. If a package is delivered damaged or is missing products that were shipped you MUST contact the shipping company and Discount RC within 24 hours so we can initiate a claim with the shipping carrier who will inspect the package to determine how to proceed with the claim. Money for lost packages will not be refunded unless the above procedure is followed.

RETURNING A PART:

If for any reason you don't like or don't want something you purchased from Discount RC, you may return New and Unused merchandise within 30 days for refund or store credit at a restocking charge of 10 to 20% depending on the amount of products returned; other types of refunds are subject up to a 20% restocking fee. We do not accept returns on defective merchandise which is covered by the manufacturers warranty. Please contact the manufacturer of the product for warranty coverage. We do not accept returns on electronics or items that have been used in any way.

Please note that some manufacturers will not honor warranty claims for customers outside of the USA and Canada (HPI, in particular).

To protect against credit card fraud, we MUST ship all credit card orders to the BILLING ADDRESS of the credit card. If you place an order with us to ship to a different country from the billing address on the card, we will NOT ship the order.

USPS Priority Mail International

Delivery usually in 6-12 business days, tracking is available to major destinations. While most packages are delivered within 6-12 business days, in rare instances, delays of up from 60 to 90 Days have been experienced once the package has left the United States due to events beyond our control (such as weather or processing time in customs). Delivery times are not guaranteed.(If your order has not arrived after 30 days, we will need to file an inquiry form with the USPS. That usually takes 30 days to process. If the USPS doesn't find the lost package an insurance claim will then be filed with the USPS which could take 30-90 additional days to process. Replacement orders will not be sent out until the inquiry and claim process is complete.) Packages with Value exceeding 300.00 are insured at no additional cost to the customer. Packages under $300.00 are not insured unless you contact us to add insurance to your package which will incur additional charges. We are not responsible for uninsured packages which are lost or damaged in transit.

USPS Express Mail International

Delivery usually in 3-6 business days, tracking is available to major destinations. While most packages are delivered within 3-6 business days, in rare instances, delays of up to 30 days have been experienced once the package has left the United States due to events beyond our control (such as weather or processing time in customs). Delivery times are not guaranteed. Packages with Value exceeding 300.00 are insured at no additional cost to the customer. Packages under $300.00 are not insured unless you contact us to ad insurance to your package which will incur additional charges. We are not responsible for uninsured packages which are lost or damaged in transit. If a package is lost or damaged in transit the same claims process is required for Express as for Priority which is outlined under USPS Priority Mail International above.